FairTrades Members Charter – Members Code of Conduct

  • Respect the Homeowner’s rights at all times
  • Act appropriately and be transparent during contract negotiations; do not exert any undue pressure to secure a contract
  • Supply a written quotation when submitting a tender for contract
  • Comply with all laws, statutory regulations and Building Regulations
  • Maintain adequate employers and public liability insurance
  • Respect the Homeowner's privacy and take all steps to ensure the security of their home and a safe working environment, with specific attention to Control of Substances Hazardous to Health Regulations and the safe and secure disposal of waste, and Work at Heights Regulations
  • Ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the homeowner
  • Arrive at the agreed time for appointments with the homeowner and to give advance warning of any unavoidable delay
  • Ensure that all work is completed to pre-defined specifications and budgets as defined in an agreed contract. All changes must be communicated and agreed with the homeowner prior to proceeding
  • Ensure that all works are completed to the highest possible standards and that all guaranteed elements of work are agreed
  • Leave all areas clean and tidy at the end of the day, and to remove all rubbish upon completing the contract
  • Have a complaints procedure that ensures you will respond to any complaint in a reasonable time and in a proper manner
  • Be fully responsible for all colleagues and sub-contractors in meeting these standards at all times
  • Provide written guarantees for workmanship and materials and, whenever possible, an Insurance Backed Guarantee; at the very least provide information to allow the offer of an Insurance Backed Guarantee
  • Ensure that your currently excellent legal and financial credit rating is maintained and does not fall below our required limits. This ensures that only the most professional and reliable contractors remain on our directory

To date, we have insured £5,451,952,342 worth of UK home
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Fair Trades is the trading name of Fair Trades Ltd. Fair Trades Ltd is registered in England
Company Number 1813671. Registered Office is Suite 40B, Port of Liverpool Building, Pier Head, Liverpool, L3 1BY
General Enquiries: (+44) 0800 131 0123 - Membership Enquiries: 0800 131 0500 - Fax: (+44) 0800 131 0900